Am I eligible for a refund if my product arrives damaged?

If your order arrives in anything other than perfect condition, please reach out within 10 business days with a photo of the damage, and we will gladly replace the item(s) at no additional cost.

Do you accept returns?

Cancellation is accepted within 24 hours of placing the order but we do not accept returns or refunds after production has begun as each photograph is custom made to order.

Do I have to pay extra for custom duties and taxes for international orders?

✅ All orders to USA, UK, and EU will NOT incur custom duties and taxes.

FOR CANADA ORDERS: Unframed print (print only) orders to Canada will NOT incur custom duties and taxes. However, framed prints to Canada will incur custom duties and taxes upon delivery.

FOR AUSTRALIA ORDERS: 8x10” matted frame prints may incur custom duties and taxes.

Please feel free to reach out if you have any questions regarding shipping for a specific country.

Do you take all of the photographs?

Yes! All photographs are originals captured by Annie, a photographer based in NYC who has a passion for exploring new destinations and sharing them in a timeless fashion. We do NOT sell any stock images.

Why are the unframed prints shipped rolled?

We ship the unframed prints rolled instead of flat to minimize the risk of damage during transit, as rolled prints are less susceptible to bending or creasing. Additionally, rolling allows for more efficient packaging and enables us to provide free shipping for our customers.

How do I flatten the rolled unframed print(s)?

1) Unroll the print gently and lay it on a clean, flat surface, such as a table or a clean floor.
Carefully place heavy, flat objects (like books) on the corners and along the edges of the print to help it lay flat.

2) For optimal results, let the print sit under the weights for 24 to 48 hours, allowing it to gradually flatten out.

3) Once the print is flat, carefully remove the weights.

4) If you wish to frame the photograph, place the print, along with the backing board or mat, into the frame carefully. Make sure everything fits snugly and that the print is not pressed too tightly against the glass/acrylic.